Below you will find answers to our most frequently asked questions. If your question is not answered below, please send us an email and we will answer your question(s) just as soon as possible ... usually within 24 hours.

1.  I can’t find my child’s name. What should I do?
2.  My child has a unique name.  Why can’t you make a custom CD for my child’s name?
3.  Are the voices on the CD actually those of the real characters pictured?
4.  Do I need a computer to play the music?
5.  How soon will my order arrive?
6.  What if I want to receive my order sooner?
7.  What is your return policy?
8.  When will you add new CDs?

1.  I can’t find my child’s name. What should I do?

First, try searching the entire list. The name you are looking for may be there but under a different spelling. There are different ways to spell a name but often the pronunciation is the same.  Look for the phonetic spelling of the name.  Darin, for example may be listed as Darrin, or Daryn.   You can modify the spelling of any of the names when you complete your order.  

2.  My child has a unique name.  Why can’t you make a custom CD for my child’s name?

The tracks for each of the names we have available were recorded live in the studio by the actual character actors from each brand.  The names are never dubbed into the cd.   You can always try a cd using a nickname such as Princess or Pumpkin.

3.  Are the voices on the CD actually those of the real characters pictured?

Yes.  Each CD was recorded live in a professional recording studio with the actual character actors from each brand.

4.  Do I need a computer to play the music?

No, the personalized CDs will play in any home or car CD player as well as in computer CD drives.

5.  How soon will my order arrive?

All of our orders are processed within 48 hours of receipt.  They are shipped via First Class Mail, free of charge, so they are typically received within 5-7 days of placing your order.

6.  What if I want to receive my order sooner?

We are happy to accommodate our customers shipping needs.  Please contact us and we will price the shipping accordingly.

7.  What is your return policy?

Due to the fact each CD is personalized and created just for your order, they are not refundable. Should you receive a defective CD, please return it within 30 days for a replacement at no charge.

8.  When will you add new CDs?

We are continually adding new products to our product line.  Check our website often to check for new titles and join our mailing list for product updates.